Refund Policy

Overview

At NUMB Services, we strive to provide the best possible experience for our customers. Due to the digital nature of our products and services, we have a limited refund policy. Please read this policy carefully before making a purchase.

Eligible for Refund

You may be eligible for a refund in the following situations:

1. Technical Issues

• Service Outage: If our service is unavailable for more than 48 consecutive hours due to issues on our end
• Non-Functional Product: If the product does not work as advertised and we cannot resolve the issue within 72 hours
• Compatibility Issues: If the product is incompatible with your system despite meeting our stated requirements

2. Billing Errors

• Duplicate Charges: If you were charged multiple times for the same purchase
• Incorrect Amount: If you were charged a different amount than displayed at checkout
• Unauthorized Charges: If charges were made without your authorization (requires verification)

3. First-Time Customer Grace Period

• The product has not been used or activated
• No downloads have been initiated
• This is your first purchase with NUMB Services
• Your account is in good standing

Not Eligible for Refund

Refunds will NOT be issued in the following circumstances:

• Account Bans: If your game account is banned due to using our services
• Detection: If anti-cheat systems detect the software due to user error or misuse
• Terms Violation: If you violate our Terms of Service or Acceptable Use Policy
• Account Sharing: If your account is suspended for sharing credentials
• Change of Mind: Simple dissatisfaction or no longer needing the service
• Price Changes: If the price decreases after your purchase
• Game Updates: Temporary unavailability due to game updates (we update within 24-48 hours)
• User Error: Inability to use the product due to lack of technical knowledge
• Third-Party Issues: Problems with FiveM, game servers, or your internet connection

Refund Timeframes

How to Request a Refund

Alternatives to Refunds

Before requesting a refund, consider these alternatives:

Account Credit

We may offer account credit instead of a refund, which can be used for future purchases. Credit is often processed faster and may include a bonus amount.

Subscription Extension

If you experienced downtime, we may extend your subscription by the affected period plus additional compensation days.

Plan Change

You may be able to upgrade or downgrade your plan with the price difference adjusted accordingly.

Dispute Resolution

If you disagree with our refund decision:

• You may appeal the decision once by providing additional information
• Appeals must be submitted within 7 days of the initial decision
• Final decisions on appeals cannot be contested further

Frequently Asked Questions

How long do refunds take?

Once approved, refunds are initiated within 24 hours. Depending on your payment method, it may take 5-10 business days for the funds to appear in your account.

Can I get a partial refund?

Partial refunds may be considered for annual subscriptions if less than 30 days have passed and minimal usage has occurred.

What happens to my account after a refund?

Your account will be immediately suspended and all associated data may be deleted. You will need to purchase a new subscription to regain access.