Privacy Policy

Your privacy is important to us

Last Updated: January 2024

1. Information We Collect

We collect information you provide directly to us and information automatically collected when you use our Service.

1.1 Information You Provide

  • Account Information: Username, email address, password
  • Profile Information: Avatar, bio, preferences
  • Payment Information: Billing address, payment method details (processed by secure third-party providers)
  • Communication: Support tickets, emails, Discord messages
  • User Content: Scripts, forum posts, comments

1.2 Information Automatically Collected

  • Usage Data: Features used, time spent, actions taken
  • Device Information: Hardware ID, operating system, browser type
  • Log Data: IP address, access times, pages viewed
  • Location Data: Approximate location based on IP address

Hardware ID (HWID): We collect hardware identifiers to prevent account sharing and maintain service security. This is essential for our anti-cheat bypass technology.

2. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions
  • Personalize and improve your experience
  • Comply with legal obligations
Data Type Purpose Legal Basis
Account Data Service provision Contract performance
Payment Data Transaction processing Contract performance
Usage Data Service improvement Legitimate interests
HWID Security & anti-fraud Legitimate interests

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share information in the following situations:

  • Service Providers: With third parties who perform services on our behalf
  • Legal Requirements: If required by law or to respond to legal process
  • Protection of Rights: To protect our rights, privacy, safety, or property
  • Business Transfers: In connection with a merger, sale, or acquisition
  • Consent: With your consent or at your direction

Note: We never share your HWID or personal gaming data with game publishers or anti-cheat providers.

4. Cookies & Tracking

We use cookies and similar tracking technologies to track activity and hold certain information.

4.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function properly
  • Analytics Cookies: Help us understand how the Service is used
  • Preference Cookies: Remember your settings and preferences
  • Security Cookies: Detect authentication and prevent fraud

4.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Employee training on data protection
  • Incident response procedures

Security Notice: While we strive to protect your information, no security system is impenetrable. Use the Service at your own risk.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Data Category Retention Period
Account Information Until account deletion + 30 days
Transaction Records 7 years (legal requirement)
Usage Logs 90 days
Support Tickets 2 years
HWID Data Until account deletion + 180 days

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Receive your data in a portable format
  • Objection: Object to certain processing of your information
  • Restriction: Request restriction of processing
  • Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Parents/Guardians: If you believe your child has provided us with personal information, please contact us immediately.

9. International Users

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries.

By using our Service, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

10. Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

Privacy Questions?

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: support.numbservices.com
Discord: discord.gg/numbservices

Data Protection Officer:
NUMB Services DPO
[email protected]